SHIPPING INFO AND REFUND POLICY
Return & Refund Policy
We're happy you've chosen Mercanzia.
If for any reason you're not fully satisfied with your purchase, we're here to help with the return process.
Please read our return policy carefully to ensure a smooth and easy experience.
SHIPPING INFO
All orders are shipped within 1–3 business days!
Free shipping within Italy for orders over €200.
Shipping to the rest of Europe is calculated at checkout.
If you're shopping from our city (Caltanissetta), we’ll be happy to deliver it to you personally! ;-)
Your order will be shipped with secure tracked shipping.
You'll receive the tracking number via email once your package is on its way.
Mercanzia and Rosario Criscuoli are not responsible for any customs fees, import duties, or lost parcels.
If you have any questions, feel free to contact us on Instagram @mercanziae — we’ll be more than happy to help! ;-)
Return Conditions
Return Period:
You can return items within 3 days of receiving your order.
Item Conditions:
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Items must be returned in the same condition as received: unworn, unwashed, no stains or odors, with all original tags attached.
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Items must be returned in the original packaging or equivalent.
Non-Returnable Items:
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Sale items cannot be returned.
Return Procedure
How to Request a Return:
To start a return, contact us via Instagram (@mercanziae), WhatsApp, or email, including your order number and a short explanation of the reason for the return.
Return Shipping Label:
Once your return is approved, shipping costs will be the buyer’s responsibility.
Shipping Your Return:
Please keep the shipping receipt for any future reference.
Refunds
Refund Timeline:
Once we receive and inspect your return, we'll send you a confirmation message.
If the return is approved, your refund will be processed within 14 business days and sent back to your original payment method.
Return Shipping Costs:
Return shipping costs are covered by the customer, unless the item is defective or we made a mistake with your order.
Exchanges
At the moment, we do accept exchanges, with any price differences adjusted accordingly.
Contact Us
For any questions about our return policy, don’t hesitate to contact us:
Email: infomercanziastore@gmail.com
Instagram: @mercanziae
